Nomad Internet Lawsuit: What We’ve Fixed Since Then

The phrase “Nomad Internet lawsuit” sparked a lot of questions. And rightly so. Anytime a company is publicly challenged, it puts everything under a microscope—operations, leadership, communication, and trust. But here’s the thing: we didn’t see the lawsuit as something to avoid or ignore. We saw it as a turning point. At Nomad Internet, we understand that trust is earned—especially in rural communities that have been let down before. So when the Nomad Internet lawsuit came to light, we took it seriously. We looked inward, asked hard questions, and committed to fixing what needed to be fixed. 1. Strengthening Customer Communication One of the biggest takeaways from the Nomad Internet lawsuit was that customers need—and deserve—clear, timely, and honest communication. Since then, we’ve rebuilt our customer support process from the ground up. That includes: Launching a new live chat feature for faster resolutions Creating an internal response-time benchmark (under 12 hours) Training our...